Deciding to purchase a Camelot woodburning fire means you are not just buying a great real open fire. You're gaining access to all our experience in matching the right look for your fire and home with the performance needs of your room and lifestyle. Camelot is one of only a handful of companies in the UK market who offer a bespoke design, supply and fit service across fires, grates and canopies as a single piece of fireplace furniture. If you would like to discuss your fire call 01905 820181 or email us and we'll be in touch.
Design for you
We know our Thermovent convector fire inside out. When a new customer asks us to work with them our focus is on their home, their needs and their aspirations. By taking time to speak with clients, visiting the fire location, researching and developing bespoke design drawings of their fire in their home we create a clear understanding of what a Camelot Thermovent fire could achieve for every client before we start to make it. For examples see some of our case studies and galleries.
We know a lot about fires and chimneys and are happy to try to help so please feel free to get in touch by phone or by email. Our commitment to you is we will tell you quickly if we can help you or if we can refer you to another source. Delivering fires to our customers takes all or time and energy which means unfortunately sometimes we can't put as much into giving helpful general adivce as we might wish. Please bear with us.
Fitting with care
The point where customers invite people into there home is often the most worrying part of any home improvement. Thats why we are taking time to identify accredited professional installers who know what they are doing. In addition, we expect more. We ask all our installers to take on board a clear methodology for all Camelot installations, which covers client information ahead of arrival, installation, testing, client approval of the installation and clean up before exit. We also conduct 100% satisfaction surveys on all our installations.
Today its possible to acquire a much greater understanding of a fires environment and our clients needs using email, the internet, digital cameras etc. We use these extensively to inform the early part of our conversations, but in most cases we believe a visit to survey the fire is crucial, to ensure that when the fire is fitted it works and looks as intended. We do make a nominal charge for these visits, but believe they are a worthwhile investment. If you would like a home survey call us or email.